Published On : Tue, Nov 29th, 2022

Now, NMC introduces WhatsApp to register complaints about civic issues

Now, Nagpurians can share photographs and also write down their complaints and forward the same to Mobile No 8600004746

Nagpur: For the convenience of citizens, Nagpur Municipal Corporation (NMC) said they can now upload their complaints about deficiency in services on WhatsApp. Citizens were finding it cumbersome to lodge their complaints on Nagpur Live City App. But now, Nagpureans can share photographs and also write down their complaints and forward the same to Mobile No 8600004746.

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Citizens should take a photo of the problem in their locality and send it along with the complete address and information along with the name of the complainant. The civic body administration is trying at all levels to make the city clean, beautiful and healthy. Many times, some on-field issues remain unresolved and senior officers have to go by report submitted by field officers. However, citizens suffer due to short cuts adopted by some of the employees or some issues requiring urgent attention of senior officers. So the WhatsApp number would provide greater ease in registering complaints regarding civic issues.

While providing quality facilities to the citizens, NMC is also working to solve their problems on time and by daily review of the grievance redressal mechanism. Citizens can continue to register their complaints on Live City App or WhatsApp number and the same will be resolved at the earliest.

Municipal Commissioner and Administrator Radhakrishnan B recently held a meeting of officers and employees regarding dealing with complaints about civic issues and asked them to evolve an effective mechanism. Officers and employees present in the meeting were instructed to solve the complaints of the citizens on priority and they were informed about starting a WhatsApp number for the convenience of the citizens.

Radhakrishnan also reviewed the complaints received on Nagpur Live City App and social media. Deputy Commissioner Nirbhay Jain, Director of Information and Technology Department Mahesh Dhamecha and all Assistant Commissioners and Executive Engineers were present in the meeting.

Complaints are being lodged with the NMC regarding the basic problems faced by the citizens. Citizens are being requested from time to time to register complaints on the Live City App by the administration. The app is also getting good response from the citizens and the administration is trying to resolve the complaints on time.

Grievance redressal system has been implemented by the municipality to send the complaints received on WhatsApp and Live City app to the concerned department and take corrective action forthwith. The Municipal Commissioner has directed the employees handling the Grievance Redressal system to give priority time to each complaint and classify it to the concerned department. He also directed to follow up the action of pending complaints, to give satisfactory response to the complainants. Also, complaints related to solid waste management should be registered on the Swachhta App so that such complaints can be resolved within 12 hours.

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