Nagpur News: From now onwards, delay in completing official work within the stipulated time-frame could result in punishment for the Nagpur Municipal Corporation officials. Following municipal commissioner Shyam Wardhane’s directive, all the 10 zonal offices and 26 other important departments have displayed citizens’ charter board on their respective premises.
The charter stipulates that the concerned employee should address an applicant’s request within a period ranging between 1 and 30 days (depending on the nature of work) from the date of application or face penalty for the delay. “This will increase accountability in the NMC. Tracking of applications and solving people’s problems on a daily basis will be easy,” said Wardhane.
“Just drop the application along with all requirements mentioned on the display board and give a maximum of seven days time. That is all,” Wardhane said.
The Commissioner will monitor the progress on his computer on a daily basis and will contact section heads if there is any delay in disposing applications.
Some 23 services have been added in one go in the charter including: birth and death certificates, marriage registration, complaints regarding drinking water, defunct electric poles and open manhole etc.
The general administrative department (GAD) displayed the citizens’ charter outside 26 offices of various departments including election, accounts and finance, fire brigade, general administration department, garden, JNNURM, establishment, social welfare, public relations, public works (city engineer and development engineer), water works, birth and death, health (sanitation), town planning, electrical, market, quality control and hot mix plant department.
The citizens’ charter boards were put up at prominent places and the people payers see it a positive development.
As per the charter, no important file will be kept pending with an officer or an employee in any department of the municipal corporation for more than seven working days.
Similarly, the files, which are not a priority, will be disposed of in 45 days, while decision on those files, which need to send to other departments, will be taken in three months. “If a civic official does not fulfill the stipulated time-frame, he will be held guilty and punished as per rules,” assistant municipal commissioner (GAD) D D Patil informed media.
Of these departments, the charter is yet to be displayed at the town planning department office in Civil Lines thanks to the lackadaisical attitude of the officials. Sources from the GAD said that despite several reminders, the department is yet to submit the charter list with the general administration department.
