Published On : Fri, Mar 23rd, 2018

District Consumer Disputes Redressal Forum issues notices to Hyundai Motors


Nagpur: The District Consumer Disputes Redressal Forum, Nagpur, has ordered issue of notices to Hyundai Motors (India) Limited, Mumbai and its Nagpur dealer Eros Hyundai Motors for violation of Consumers Protection Act, 1986, based on a complaint lodged by an aggrieved customer.

The complaint in brief is that Kamalesh Shantilal Shah (55), a businessman and resident of Plot No. 302, Tulsi Apartment, Telephone Exchange Square, CA Road, had purchased Hyundai i-20 car from Eros Hyundai Motors (India) Ltd, situated at Ghat Road, Nagpur, in 2009. The dealer on 13.3.2013, took the car of the complainant for free service to service station and in accordance with the “Pick and Drop” facility terms, the car was not brought to his residence from service station. On the contrary, the dealer and his employees at the service station slyly removed some parts from engine and some new spare parts from his car. But when Kamalesh Shah strongly objected to this theft, the dealer restored some spare parts of the car. However, many of the new spare parts were not restored till to date and thus the dealer and his employees totally left the car dysfunctional.

Shocked by the disservice by the dealer, Kamalesh Shah sent a notice and demanded replacement for his car (MH-31/CS 6508) and a compensation of Rs 5 lakh towards loss he suffered at the hands of dealer. However, the dealer scorned the notice and did not provide a new car as replacement. The dealer also failed to pay Rs 5 lakh compensation as demanded by the complainant. Thus the dealer blatantly violated the Consumer Protection Act, 1986 by non-compliance of the complainant’s rightful demand. Hence the complaint in District Consumer Disputes Redressal Forum.

During the hearing, the District Consumer Disputes Redressal Forum admitted the case under Section 12 of Consumer Protection Act 1986 and ordered issue of notices to Hyundai Motors (India) Limited, Mumbai and its Nagpur dealer Eros Hyundai Motors. The next hearing has been posted on 2.7.2018.


Adv. Ankita Kamlesh Shah, Adv. Sankalp Meshram and Adv. Deoraj Bhongade represented the complainant Kamalesh Shah.