Nagpur: Once you understand the internal working of the Organization and have a good idea of what is working well and what the key problems are, one can uncover the key drivers and root causes said Hande while delivering a talk on “Problem to Solution” at VIA recently.
Y G Hande, Founder Director and CEO of “Innovative HR Practices” was delivering a talk in a programme organized by VIA HRD Forum and NHRD Nagpur Chapter.
He has having over 38 years of versatile experience in the areas of Human Resource Management and Industrial Relations. He worked at corporate as well as plant level in a reputed organizations in India and overseas. He worked in Ispat Industries Ltd, Bajaj Auto Ltd, Rama Petrochemicals, Electrosteel Steels Ltd, Lloyds Steels, Zenith Steels (Birla group), Khandesh Mills and Food Corporation of India. During his more than three decades of experience, he handled thousands of employees in India and abroad. While doing so he observed that human behavior changes very frequently. The solution you give today doesn’t work tomorrow. Any problem needs proper diagnosis, treatment and follow up.
Elaborating on the subject, Hande said just like getting into the core of an Onion requires peeling many layers, which is just like getting to the root causes of problems and finding out the key drivers of what is working well.
Further, Problem always comes with different dimensions. “Problem to solution” is a journey. It has three elements viz – person, problem and the process of problem solving. One’s behavior is influenced by many factors which are broadly classified into two as Internal factors and External factors. Unless you know these factors it is difficult to understand the person. For example, a person is always late for function. It is his internal pattern of behavior. But if he comes before time, it is surprising to all. Certainly he came early because of external influence, may be under social pressure.
How to judge whether person’s behavior is influenced by internal attribution or external cause? It can be judged in three ways i.e. Distinctiveness – the extent to which the person behaves in the same way in similar situations , Consensus the extent to which other people behave in the same way in a similar situation. and Consistency in behavior the extent to which the person behaves like this every time the situation occurs.
If you listen patiently half the problem is solved. While listening you not only listen but also observe body language of the person. Body Language constitutes as high as 55% of the meaning. Look beyond the mere words of what he says; listen to see if the person is trying to tell you something deeper than what appears on the surface. Once you understand the person and identify the problem, process of problem solving starts. You have to follow proper process keeping in mind various does and don’ts. Any problem needs proper diagnosis, treatment and follows up. He then went on to describe type of employees, and the basic things to be kept in mind while dealing with them. He also suggested ways and steps needed to be adhered to in solving problems. The speaker gave various examples to prove his points and also involved the participants in sharing their problems and solutions. The session was followed by question – answer from the participants.
Earlier, Girish Deodhar, Chairman -VIA HRD Forum made opening remarks and also conducted the proceedings. Dr Amishi Arora, Past President of NHRD (Nagpur Chapter) introduced the faculty and gave floral welcome to Y.G. Hande. Anand Aurangabadkar, President – NHRD (Nagpur Chapter) summed up and also proposed a vote of thanks.