The world’s biggest smartphone maker Samsung blamed faulty batteries today for the fires that led to last year’s humiliating recall of its flagship Galaxy Note 7 device.
Internal and independent investigations “concluded that batteries were found to be the cause of the Note 7 incidents”, the South Korean company said in a statement.
The giant conglomerate was forced to discontinue the smartphone — originally intended to compete with Apple’s iPhone — after a chaotic recall that saw replacement devices also catching fire.
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09 May 2025
The debacle cost the company billions in lost profit and reputational damage.
“We sincerely apologise for the discomfort and concern we have caused to our customers,” Koh Dong-Jin, the head of Samsung’s mobile business, told reporters in Seoul.
Samsung acknowledged that it provided the specifications for the batteries, adding in its statement: “We are taking responsibility for our failure to ultimately identify and verify the issues arising out of battery design and manufacturing.
