Nagpur: The Fact-Finding Committee set up to investigate harassment of consumers and haphazard electric supply by power distribution franchisee Spanco Nagpur Discom Limited (SNDL) on Friday submitted its report to Energy Minister and Guardian Minister Chandrashekhar Bawankule. The one of the members of the Fact-Finding Committee Adv Gouri Chandrayan met Bawankule at Rest House in Bijlinagar and submitted the report.
The Energy Minister had set-up a two member Fact-Finding Committee on May 1, 2015. The two members of the Committee were Consumer Redressal Centre’s Adv Gouri Chandrayan and MSEB Holding Company Director R B Goenka. The working of the Committee was looked after by the Superintending Engineer Madavi. The Fact-Finding Committee held deliberations with Consumer Organisations, individual consumers and other concerned people to ascertain the facts. The Committee had also held discussions with Mayor Pravin Datke.
The Fact-Finding Committee probed franchisee agreement, service rendered by it to consumers and look into grievances of consumers about billing, faulty meters and sub-standard service. SNDL is handling power distribution of Mahal, Gandhibag and Civil Lines division which covers South, North, East, Central and major portion of West Nagpur and recent strike by SNDL staffers due to which half the city was under dark turned out to be tipping point of outrage against the private player.
Mayor and others appraised the committee about large number of complaints received from the consumers about faulty meter reading, inflated bills and rude behaviour of SNDL staffers and high-handed tactics adopted by them under the garb of special drive. They also complained about SNDL’s inability to redress grievances in time, lack of technical and experienced manpower and lack of transparency in billing process, leading to massive resentment.