Mumbai/Nagpur: The Indian BPO industry is at its peak in India and is touching new heights at the end of every financial year. What started as a mere traditional outsourced data entry work in the late 90’s and a cost saving engine, the Indian IT-BPO sector has progressed to a new level due to its wide offerings portfolio, service quality, language competencies and labor arbitrage.
In the past few days, there has been a lot of noise about the United Kingdom’s withdrawal from the European Union leading to tremendous speculations about its effect on the Indian business owners. The Europe market is of huge importance to India, specifically the Indian IT-BPO industry. It constitutes of almost 30% of India’s export revenue of about close to $100 billion. “While we wait for the policy makers and authorities in Brussels and UK to provide a clear roadmap, the future of the BPO industry is still bright. The policy makers in UK have indicated their commitment to minimize the possible negative impact of this exit as a result of which they will definitely look at establishing a fresh and deep relationship with India in their overall interest”says Dr. Amit Upadhyay, CEO, Horizon Outsource Solution.
BPO industry is one of the fastest growing segments of the ITES. Various factors like cost advantage, mitigation of business risk and a huge talent pool of English speaking professionals has made India as one of the worlds most favored market for BPO companies, among other competitors such Australia, China, Philippines and Ireland. Research by the National Association of Software Services and Companies (NASSCOM) has revealed that quality orientation among leading BPO companies, 24/7 services, India’s unique geographic location and the investor friendly tax structure in India have all made the BPO industry in India very popular.
Horizon Outsource Solution has seen a positive climb in the graph as its achieving new milestones every quarter and bagging new clients and brands consistently. Horizon Outsource Solutions is one of the leading players today and delivers customised, high quality and cost saving services to its clients across various industries. Horizon Outsource Solutions provides services like Business Process Outsourcing, Voice and Non-Voice call center, Customer service and Customer care. What started as a vision of Dr. Amit Upadhyay in the year 2010, it currently has a workforce of over 3000 employees. The company also recently announced training and employing over 25,000 Semi/Non-skilled workers across cities in India.