Published On : Wed, Apr 23rd, 2014

BPO/Call Center – Upraiser Solutions

 

upraiser
Responsibilities

  •  Answer phones professionally.
  •  Respond to customer inquiries.
  •  Research required information using available resources.
  •  Handle and resolve customer complaints.
  •  Provide customers with product and service information.
  •  Process orders, forms and applications.
  •  Identify and escalate priority issues.
  •  Route calls to appropriate resource.
  •  Follow up customer calls where necessary.
  •  Complete calls logs.
  •  Complete calls reports

Key Competencies

  • Verbal and written communication skills
  • Listening Skills
  • Problem Analysis
  • Problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Initiative
  • Judgment
  • Team work
  • Ready to work in Shifts
  • Freshers should not apply (min 6 months International Call Center in voice process is a must)

 

Experience: 0.6 Months to 7 Years.
Educational Qualification: Graduate or Undergraduate
Job Type: Permanent
Job Status: Full Time
Interview Time: 10 am to 6.00 pm only.

 

Eligible candidates are encouraged to apply here.

http://www.babajob.com/ajob2.aspx?job=2146938618

 

*Please mention you saw the job advertised on Nagpur Today

 

** Job subject to availability