Mumbai: Under the Western Railway’s cleanliness drive, commuters can now click pictures of filth and dirt at railway stations and send it across to authorities on mobile messaging platform WhatsApp.
The move is to ensure clean railway stations and toilets. A dedicated staff has been deputed to handle such complaints, a senior WR official said
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Aug 27 ,2026 - Time 10.30Hrs
For the purpose the Western Railway has introduced a dedicated WhatsApp number – 9004499733 – on which passengers can send pictures and report about the unclean condition of the Mumbai suburban stations, the official said.
“Efforts will be made to immediately attend to the area concerned and address the grievance. This will be an additional monitoring mechanism in addition to inspections already being carried out by station masters and other officers,” he said.
The WR has also introduced such WhatsApp numbers in its five divisions of Vadodara (9724091426), Ahmedabad (9724093981), Bhavnagar (9724097967), Rajkot (9724094983) and Ratlam (9752492970).
