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Hyderabad, India — KS Bakers has been working on formalising how customer feedback is handled across its outlets.
The role of Customer Delight Managers is now more closely linked to store operations. This includes handling customer concerns, managing feedback, and supporting routine service processes.
In addition to resolving issues, the function is also involved in customer engagement activities across locations.
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Feedback collected at the store level is being used to identify operational gaps and areas that may require changes, including service delivery and product-related aspects.
These changes reflect an ongoing effort to integrate customer input into everyday operations as the business expands.
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