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The aviation ministry on Friday launched the AirSewa portal and mobile app that will include a mechanism for grievance redressal, back-office operations for grievance handling, flight status and airport information.
Aviation minister Ashok Gajpathi Raju said the government was committed to provide a hassle-free and comfortable air travel experience; to do this it was necessary to recognise the pattern of problems that people face, and make suitable systemic improvements.
AirSewa is an initiative of the ministry to offer people a convenient and hassle-free air travel experience, he said.
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