Nagpur: Nudging the vast coaching syndicate thriving on heavy fees running into lakhs of rupees, the Consumer Complaint Redressal Forum (CCRF) has ordered Future Vista coaching classes having its centre at Somalwada, to return the advance fees taken from one of their student with 9 per cent interest, including Rs 5,000 for mental harassment.
The student Arjun Varma had filed the complaint in this regard about 3 years back. He took admission at Future Vista coaching classes at Pawanbhoomi, Somalwada, for JEE main and JEE advance, on July 1 2013 and submitted admission fee of Rs 1,40,000.
For academic studies, Arjun was directed to Modern School by Future Vista. For this, Arjun was supposed to pay Rs 63,000 for Std XI and ` 92,000 for Std XII to the coaching classes. On the advise of Future Vista, Arjun got admitted at Modern School.
Soon afterwards, Arjun got absorbed in school work and had very little time for anything else, so his mother, Raina Varma, contacted Future Vista asked them to discontinue his coaching classes. Since Arjun had no time for the classes, his mother asked the Future Vista management to return the balance fee amount back. Following this, the management instructed Arjun’s mother to send an application along with original copies of receipts.
Varma later also contacted the head office of Future Vista in Hyderabad but failed to elicit any response. When nothing happened for a long time, Varma got fed up and sent a legal notice to Future Vista. After this too failed, she approached the district CCRF along with all relevant document. After hearing both sides, the Forum, under section 12 of Consumer Protection Act 1983, instructed Future Vista to return Rs 66,498, the advance fee for Std XII, to the complainant along with 9 percent interest. Forum president Manohar Chilbule and member Manjushri Khanke also instructed Future Vista to pay Rs 5,000 for mental harassment Varma faced during this period.