Published On : Tue, Jun 18th, 2024

CR’s Nagpur Division sets up war room to keep check on overcrowding in trains


Nagpur: Faced with the overcrowding of trains and to address the issue, Central Railway’s Nagpur Division has set-up a war room to deal with the increasing challenges to ensure the utmost comfort and safety of passengers. The division has implemented a series of proactive measures aimed at enhancing the comfortable travel experience for all commuters.

This year there is a massive rush of passengers on trains and many a time passengers holding valid reservations have been unable to even board the bogie. Faced with criticism and to help such travellers, the division officials have gone into pro-active mode. A dedicated war room has been established to manage and alleviate these issues effectively. This initiative is a collaborative effort involving the Electrical Department, Operating Department, Commercial Department, and C&W Department etc.


These teams are working round the clock to monitor and manage the situation effectively. To ensure seamless coordination, one officer is posted at the war room 24/7, while the Divisional Railway Manager Manish Agarwal monitors the minute-to-minute developments. This centralised approach is designed to provide real-time solutions and enhance the overall travel experience for the passengers.

To alleviate crowding concerns and facilitate smooth boarding for ticket holders, special teams of ticket checking staff and RPF have been deployed across Sleeper and General coaches. These teams are dedicated to ensuring that all passengers are able to board safely and comfortably, thus mitigating any potential inconveniences.

Furthermore, recognising the importance of providing assistance to passengers in need, a dedicated ‘May I Help You’ booth has been established, offering support and guidance to passengers throughout their train journey. In an effort to streamline ticketing processes and minimise crowding on platforms, the issuance of Excess Fare Tickets (EFT) for destinations prone to overcrowding has been temporarily suspended.

Besides, the ticket checking activities have been beefed-up to prevent overcrowding in trains. Nagpur Division has partnered with various Self-Help Groups (SHGs) and Civil Society organisations to provide essential amenities such as drinking water. As part of this initiative, free drinking water distribution services will be initiated for needy passengers travelling in the General and Sleeper coaches during the summer rush.

Covering stations including Betul, Amla, Nagpur, Sevagram, Wardha, Dhamangaon, and Chandrapur, this humanitarian effort aims to provide relief to passengers during their travels. These measures underscore the commitment of the Central Railway Nagpur Division to providing a safe and comfortable travel experience for all passengers. The establishment of the war room and the deployment of special teams are part of a comprehensive strategy to tackle overcrowding and enhance overall passenger satisfaction.