Nagpur: In a major relief for passengers battling extreme summer heat, app-based cab services have officially begun operations from within the premises of Nagpur Railway Station from Friday, marking a significant shift in last-mile connectivity at one of Vidarbha’s busiest transport hubs.
The move by the Central Railway is being seen as a decisive step to dismantle the long-standing dominance of the auto-rickshaw lobby that had, for years, controlled passenger transport around the station.
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A designated pick-up and drop-off zone has been created outside Platform 1, with the capacity to handle up to five cabs at a time. Officials confirmed that all necessary infrastructure, including signage, road markings, and parking arrangements, has been completed.
The service rollout follows the finalisation of a three-year contract (January 2026 to January 2029) awarded to an IT operator, which has secured mandatory approvals from the Regional Transport Authority after inspections.
End of an unregulated system
For decades, passengers arriving at the station had to contend with what many described as a “cartel-like” auto-rickshaw system. Unauthorised drivers and pre-paid auto operators allegedly blocked entry points near Platforms 1 and 8, charged inflated fares, and reportedly resorted to intimidation tactics against cab drivers attempting to operate within station limits.
This unregulated environment not only created frequent traffic congestion but also forced passengers, including senior citizens, women, and families with heavy luggage, to walk up to 300 metres to nearby locations like Jaistambh Chowk or Tekdi Ganpati temple to find transport, often in harsh weather conditions.
Railway authorities have now enforced strict measures to reclaim control. The Railway Protection Force conducted sustained drives against illegal auto operations, removed the controversial prepaid auto booth near the western gate, and tightened surveillance to curb unauthorised parking and solicitation.
A senior official stated that passenger convenience and safety were the primary drivers behind the move, adding that the new arrangement aims to eliminate exploitative practices and ensure reliable transport options directly from the station.
The newly introduced system promises app-based booking, GPS-enabled tracking, and standardised fares. While drop-offs are expected to remain free or nominally priced, pick-up services may include a small facilitation fee.
Regular commuters have welcomed the change, calling it long overdue and a much-needed upgrade to the city’s transport infrastructure.
Transport experts believe the initiative will not only streamline passenger movement but also reduce congestion on key approach roads. It is also expected to enhance Nagpur’s image as an emerging commercial and healthcare hub.
The development forms part of broader modernisation efforts by Central Railway, with authorities indicating that security arrangements will be strengthened further to prevent any backlash from displaced transport groups.
