Nagpur: Orange City Water (OCW) which has been implementing Nagpur Municipal Corporations (NMC’s) ambitious uninterrupted water supply project (24×7 project ) is also worried about rising number newly installed ‘water meter’ theft cases by some anti-social elements, especially from Pratap Nagar command area.
OCW is also continuously taking follow up these ‘water meter’ theft cases. OCW Team under the guidance of Chief Executive Officer Mr Sanjoy Roy and Security Officer, Mr Prakash Mahajan who was continuously monitoring such activities have decided to initiate concrete measures in this regard.
Further, Security Officer Prakash Mahajan (Ex- Retd. Additional Supdt. Of Police) is in continuous follow up with Pratap Nagar police station in charge. Despite that, in case of water meter being stolen from premises, we humbly request all consumers to approach police directly and lodge “FIR” against the person directly or indirectly involved in the matter.
We as ‘operator’ appointed by NMC for implementation of 24×7 water supply project approached concerned Police Stations and we have requested them to investigate and catch the anti-social elements involved in such kind of activities, at the earliest.
It must be mentioned here, the Water Meter being installed by NMC-OCW are of quality standards and as per specifications of JnNURM. Further, every meter has unique number and is entered in our SAP billing system and hence if the meter is stolen and fixed again anywhere will indicate/ identified in the system. OCW wish to bring in consumers notice the real facts which are as follows:-The Nagpur Municipal Corporation (NMC) has undertaken “Rehabilitation Plan to Implement 24 x 7 Water Supply Project for Nagpur City” under the Central Government’s Jawaharlal Nehru National Urban Mission. Under the cited mission, following activities are primarily included in the implementation of this project: Survey of existing water connections, water bills, water meter of consumers and replacement of existing pipe line of consumer service
connection from Corporation Main Pipe line to the consumer premises up to meter with MDPE pipes and strap saddle free of cost. The meter shall be fixed within 30 cm just after entering the premises of consumer. Old private meter shall be the property of the consumer and consumer’s pipes if taken out during the excavation shall be returned.
OCW is committed for the betterment of water supply system and to provide safe, clean, sufficient potable water at every tap also appeal Hon. Public representatives, media representatives, our esteemed consumers and vigilant citizens to help and whole heartedly support NMC-OCW to curb/stop such illegal activities by anti-social elements.
Consumers ‘Feel Happy’ during OCW @ your doorstep campaign
The recent Comprehensive Consumer Service Week launched by Orange City Water received a good response from consumers who were satisfied to see their service provider i.e. OCW being concerned about their grievances and taking due care for their redress at a location convenient to them.
Till Sept, 23, 2014 OCW received almost 381 complaints related with billing in the CS Week Drive while 195 consumers paid bills taking benefit of the OCW @ your door step campaign.
M.R Khadse a resident of Aashiyana Apartment, Friends Colony was very happy to see OCW at their doorstep.it is convenient for the Senior Citizens to solve their water related problems without standing in a long queue for a long time.
Kanchan Thakur a resident of Hazari pahad had said that this is the first time we have seen that a Private Company is arranging such Campaign for solving their customer’s problem. I think that this type of Campaign should be organized frequently.
Vrinda Anthony sharedher thoughts that as shesaw the Advertisement about OCW Campaign, she was Happy that they organize such type of Campaign for their customers and Said that “it is Convenient for elder persons to pay the bill and clear their doubts at their doorstep”. Such Campaigns Should be organized more frequently.
Pradeep Thombare a resident of Gajanandham Society, Khamla Road is a consumer of Laxminagar Zone Said that “I am happy as OCW organized this customer Service Week. Good Initiative from OCW. A representative of OCW has solved our water bill related problems.